Cyprus Infrastructure Support Provider
Facts and figures
- Duration: Five years (with two years extension)
- Cyprus Service Provider is a joint venture of six local companies: Cybarco, Atlas Pantous, Giovanis, Telmen, Kyriakides and Thermosolar
- 79 people transferred under TUPE
- 550 Interserve/CSP staff employed across the six sites
- A single, multi-lingual 24/7 helpdesk to answer enquiries on all services
- An intranet links 550 people across three sites through a shared server
Interserve is Infrastructure Support Provider for property management and capital works across seven military sites in Cyprus.
This £150 million, five year, island-wide service, which we provide with supply chain partner, Cyprus Service Provider, covers a diverse range of military facilities including airfields, communication facilities, accommodation, medical, leisure and administration centres.
One of our major successes has been the review and rationalisation of the local supply chain. This has led to increased economies of scale and more efficient ways of working. Our new approach has delivered better long-term value, increased the service quality and developed a fully-collaborative approach between Defence Estates, Interserve and our supply partners.
Other notable achievements include an audited customer satisfaction rating of over 97 per cent and the successful completion of a number of community projects including the upgrading of facilities at Dhekelia Primary School, the signification redevelopment of the Bloodhound Camp Decompression facility and the creation of a facility for the Cyprus Missing Persons Committee.
Achievements
The contract was selected as a finalist in the EuroFM Awards in the Partners Across Borders category.
