London Borough of Ealing
Facts and figures
- 150 staff mobilised in just 90 days
- Answer 4,000 helpdesk calls a month
- Serve 400 fair trade staff meals a day, through newly re-branded Time Out deli, which has seen a 30 per cent increase in sales
Driving value for local communities
Interserve's innovative, ten-year partnership with Ealing Council represents a first for local government. It realises the council's vision for a fresh approach to service delivery through a property services model that operates through a completely integrated team called 'Property Ealing'.
This single delivery structure ensures minimum overlap in roles, reducing operating costs and improving decision making and service quality, with the flexible partnership approach immediately realising a seven per cent saving on the council's previous facilities spend, plus 10 per cent year-on-year savings.
The 210-strong team deliver services to 3,000 staff, 237 council buildings, and over 230,000 square metres of office complexes, listed town halls, libraries, sports and leisure centres, cemeteries and residential and sheltered housing.
Property Ealing focuses on the effective design of the working environment, the creation of maintenance regimes which maximise efficiency over the building's life cycle, and the integration of support services into regular operations so they work seamlessly together. This supports the council to deliver their five key objectives: Making Ealing Safer; Securing Public Services; Securing Jobs and Homes; Delivering Value for Money; Making Ealing Cleaner.
This fixed price, flexible facilities model has been offered to local schools, with one third immediately signing-up to this model. They now benefit from statutory maintenance and compliance and risk transfer across all their assets.
We are also supporting the council's sustainability agenda and have achieved certification with the Carbon Trust and anticipate reducing the carbon footprint by 10 per cent annually. Along with undertaking community regeneration projects to Hanwell Community Centre and Greenford High Street, helping transform and improve the borough for the local community.
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Strategic services |
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Sustainability in action
Property Ealing has launched various behavioural change campaigns with the council's offices achieving a five per cent saving on heating and ventilation costs and 30 per cent on lighting and 5 per cent on electrical consumption annually. Other initiatives include installing recycling facilities in the offices; switching IT off (8.5 per cent of PCs and 18 per cent of less of monitors are left on overnight); and a 50 per cent increase in green travel. Interserve is also committed to employing locally with the average distance of travel to and from work for employees being less than 10 miles a day.
Achievements
- Received a Gold RoSPA Award 2011
- Seven per cent saving on previous facilities spend
- Additional £4.9 million saving over 10 years
- £1.5 million saving identified in the first three years of operation
- Installed self-service room booking system, saving £50,000 and improving productivity
- Finalist in British Institute of Facilities Management Awards 2010 for Public Sector Excellence in an FM Team
- Supported one of the first FM NVQ trainees ever on a scheme piloted, tested and delivered by Interserve
- Continuous improvement through real time reporting, benchmarking and forecasting; achieving ISO 9001, ISO 14001 and OHSAS 18001 in the first six months of operation
